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Will my order be shipped discreetly?

Absolutely. The packaging we use for this product is completely discreet. Your privacy is extremely important to us and our discreet packaging enables you to shop with The-rosetoy in complete confidence. With completely plain packaging, you will be the only person excited about what's inside.

When will my order ship?

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment. Depending on rare factors such as unusually high order volume, inventory restocking, warehouse closures etc, fulfillment may take up to 5 days after the order is received.

How do I track my order?

An order confirmation will be emailed to you as soon as your purchase has been verified. With this confirmation you will find an order number. If you have any questions about the delivery of your purchase or need help tracking it, please contact, quoting your order number.

When will I receive my package?

Online orders are usually shipped 1-5 business days of receiving. Most orders will be delivered 7-16 Work Days days of shipment, but be aware that this can vary depending on country. You can always check the status of your order by checking your confirmation email.

The-rosetoy uses express services from USPS or FedEx for most deliveries. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone.

What is your return policy?

The-rosetoy wants you to be completely satisfied with your new item and offers a 14-day return or exchange policy on most items.

It is worth noting that: because of the intimate nature of the items we sell, we are unable to return or exchange products unless defective, unused, or undamaged. This is for the health, safety and peace of mind of our customers.

To learn more about the return process, please read the Return Policy.

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