13 steps to solve the problem of rose toys not working during use?
STRICTLY REFERRING TO THE INSTRUCTION MANUAL
Please disconnect the power of the rose toy, and refer to the instruction manual again to operate it. Follow the instructions point by point, step by step.
Because rose toys are constantly iteratively upgraded, there are a wide variety of products and different methods of use. Some need to press and hold for 5 seconds to turn on. Some may need to be held down for 10 seconds to turn on. Therefore, it is best to refer to the values in the manual to use.
IS THE TRAVEL LOCK ON THE ROSE TOY UNLOCKED?
If the rose toy has a travel lock design, then please check if the travel lock is open. The travel lock avoids the embarrassment caused by accidentally touching the toy while traveling.
CHECK THE BODY PARTS OF THE ROSE TOY
Check if there are any broken parts of the rose toy and whether water had seeped inside it when it was used underwater.
You can pick up the rose toy and observe it. If you find water seeping out, it means there is water in it. Air dry it time and then try again.
If it still doesn't work after natural air drying, you can try to put the rose toy in a bag filled with rice, because the rice is absorbent and can absorb the water in the rose toy well.
If doing so does rejuvenate the rose, do not use this rose toy underwater. There are gaps on the outside and it is not 100% waterproof.
IT NEEDS TO BE FULLY CHARGED BEFORE THE FIRST USE
This is the first time you received a rose toy, it is recommended to use it after fully charging. You can use it to verify that the rose toy can be fully charged correctly and that it is being charged according to the instructions.
A full charge will not activate the battery. In the past, nickel-cadmium or nickel-metal hydride batteries were mostly used in electronic products. In this battery memory effect, you need to extend the time of multiple full charges and discharges within a certain battery life limit.
But today's electronic devices often use lithium-ion batteries (lithium polymer batteries). Li-ion batteries have no memory effect. Charging or charging for a long time can easily cause overcharge or over-discharge, thereby shortening battery life. Therefore, this "activation" operation is unnecessary for Li-ion batteries.
Therefore, it is best to refer to the characteristics of the battery to use it reasonably.
THE LED LIGHT KEEPS FLASHING WHEN USING
When you use the rose toy, you will find that the LED light keeps flashing and then stops working after a few seconds. It will help if you start it up again to continue using it.
Please note that this time the rose toy is out of battery and needs to be charged. When the rose toy is charging, you will find the LED lights on the rose toy flashing.
ARE YOU USING A POWER BANK?
Some charging treasures have very high voltage output, so be careful when buying them. Use a 5V USB interface, not higher than 5V, such as a 9V interface. For Rose Toys that do not have a marked power requirement, the 5V USB interface is used by default.
DO YOU USE A COMPUTER FOR CHARGING?
If you are using a desktop computer or laptop such as MAC Book, iMac, HP PC, Microsoft PC, Lenovo, Dell, Acer, Asus, etc.
You need to watch them go into sleep mode. For example, a laptop may automatically enter sleep mode after 10 minutes of inactivity. In sleep mode, the USB may have no power and therefore cannot charge the Rose Toys.
How does Rose Toys confirm whether the computer is in standby mode?
Usually, the LED light will flash when the rose toy is charging. The light stays on when Rose Toys are fully charged. When using a computer to charge, if you find that the light is blinking at the beginning, and then goes out after less than 30 minutes, it may be that the USB of the computer has stopped supplying power.
DO YOU USE A USB CAR CHARGER ADAPTER?
If you use car charging, there are different types of car chargers. We need to use a USB car charger adapter. It should be used with care. It will help if you choose to output a 5V interface.
According to the characteristics of each car, some cars do not have a USB power supply after the engine is turned off, while others can continue to charge. So you need to pay attention to whether this function will cause the rose toy to be unable to charge.
DO YOU USE A CELL PHONE CHARGER ADAPTER?
If you use a mobile phone adapter to charge the rose toy, you need to pay attention to the output voltage and output current of the mobile phone adapter. Rose Toys typically use 5V and 2A.
Make sure the output of the phone adapter is 5V, higher or lower currents are acceptable.
Do not use the laptop adapter to charge the rose toy. For example, a MAC book laptop adapter provides 20V. 20V is too much voltage for the rose toy.
PAY ATTENTION TO THE CURRENT OF VARIOUS ADAPTERS
Whether it is a mobile phone charging adapter, a car USB charging adapter or a power bank, their currents are different. The standard output current is at least 1A. If it is much lower than this value, such as only 0.5A, it may cause the rose toy to be charged for too long or not fully charged.
Generally, there will be more than 1A of current, but when they are also dying, they will reduce the current output.
PROBLEMS WITH BATTERIES, ELECTROLYTE, AND CABLES
If the above steps do not solve your problem, please refer to this article, which explains: the charging head, battery, electrolyte leakage, magnetic suction head, poor contact, etc.
RETURN TO THE FACTORY FOR REPAIR
If you still can’t fix your Rose Toys after trying all the steps. Then you need to contact the-rosetoy official customer service. We are happy to help you in 7 * 24 hours to receive and respond to emails.
HOW TO STORE MY ROSE TOYS?
When the rechargeable rose toy is stored, please do not insert the charging head into the rose toy. It is best to separate the charging cable from the rose toy.