Damaged Replacement Policy

At The Rosetoy, we stand by the quality of our products and offer a straightforward warranty to ensure your satisfaction.

Basic Warranty Coverage:

  • Warranty Period: Our warranty covers products for 180 days from the date of purchase. (*Free gifts, gift cards, consumables,clearance product are not applied for this pocily.)
  • Replacement Only: If your product is damaged within the warranty period, we offer a replacement rather than a repair.
  • Proof Required: To process your warranty claim, it's important to provide pictures or a video illustrating the problem to the product. This helps us verify the issue and expedite the replacement process. Attaching your order number, SKU of the defective item, and a brief description of the problem in the Email, that would be deeply appreciated from us.

How to File a Warranty Claim:

  1. Contact Us: Reach out to our customer service team at service@the-rosetoy.com.
  2. Submit Proof: Include a video of the damaged product along with your purchase details in your email.
  3. Product Replacement: After confirming the issue, your problem product will be replaced with the same item. (*Including but not limited to the same sku, the same color, the same specification, if the product is out of stock, we will ask for your patience and understanding, the same value of the replacement is allowed.) 

Important Notes:

  • Warranty coverage applies only to damages that are not due to misuse or normal wear and tear.
  • The Rosetoy reserves the right to determine the eligibility of warranty claims and may request additional information as needed.

Thank you for choosing The Rosetoy. We're here to ensure your experience is nothing short of excellent!