How to track order
The Rosetoy supports two ways to track your order:
1. Track it on our website; 2. track it on the 17track logistics website. The detail processes are as follows:
1. How to track your order on our website
It is easier to track order status on our website, all you need is an email address and order number, please find the order number from order confirmation.
*After you place the order, you will receive order confirmation within 24 hours. If you are not received it, please check your spam mailbox first. If the spam mailbox has not received the order confirmation, please contact our customer service email: service@the-rosetoy.com we will send you the order confirmation in 12 hours for you. Please don't worry, we won't cause you any loss.
- Log into our website: https://www.the-rosetoy.com/ Scroll to the bottom of the page to find Track Your Order.
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(Mobile user)
(Computer user)
2) Find the order number from the order confirmation, enter your order number and email address information to the tracking web page. Then click “Submit”;
3) Your order details will be shown immediately.
NOTE: If the parcel is still under preparation, then the tracking number won’t show, please wait 1-5 days.
4) Click the “TRACK” button, the page will go to the logistics information page.
2. How to track order status in 17track
You have 2 ways to get a tracking number, log in to our website to check the tracking number or consult our customer service (email: service@the-rosetoy.com) to have this information. After getting the tracking number, you can track the order status.
1) Log in to our website, find the tracking part, Click “TRACK”, the page will go to the logistics information page.
2) Log in to 17track web: https://www.17track.net/en, enter your tracking number, then click the “TRACK” button, the tracking information will show.
3) We will send you a shipment notification after the parcel is shipped out, please check your email box. Find the tracking number from email content, click the tracking number then the link will go to the logistic website, the tracking information will show.
NOTE: If the parcel is still under preparation, then the tracking number won’t show, please wait 1-5 days.