Delivery Time=Processing Time+Shipping Time

For example, if you order a toy, it will need 1-5 business days of processing time and then 6-25 business days of shipping time. Therefore, you can expect to receive it in 7-30 business days.

The delivery time may be impacted by various factors. If there is a delay in receiving your package, we kindly ask for your patience for 2-3 days. Alternatively, you can contact your local post office for assistance or reach out to our customer service team to inquire about the situation.

If you are unsure about how to track your parcel, please feel free to contact us at service@the-rosetoy.com.

Regarding order processing time, there are three scenarios:

1. If the purchased product is in stock, it will be dispatched within 24-48 hours from Monday to Friday. For weekend purchases, the product will be sent out on Monday.
2.  In the event that a product suddenly goes out of stock or is a pre-sale item, we will make urgent arrangements to restock it. However, there may be a delay of at least five weekdays.
3. We observe holidays for various festivals around the world, such as Christmas and Chinese New Year. During these holidays, there may be a slight delay in delivery (approximately 2-3 days). Please note that our customer service response time may also be affected. We appreciate your patience during these times.

Shipping time and freight:  

Free shipping on orders over $59.9.

Others： India, Indonesia, Israel, Japan, South Korea, Laos, Malaysia, the Philippines, Qatar, Singapore, Thailand, Türkiye, Uzbekistan, Vietnam, Albania, andorra, Austria, Belarus, Belgium, Bulgaria, croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Hungary, Iceland, Ireland, Italy, latvia, Liechtenstein, Lithuania, Luxembourg, Malta, moldova, monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, san marino, Serbia, Slovakia, slovenia, Spain, Sweden, Switzerland, Anguilla, Bahamas, barbados, Belize, Canada, costa rica, cuba, Curacao, dominica, El Salvador, grenada, Guadeloupe, Mexico, Montserrat, nicaragua, Panama, saint lucia, Australia, new Zealand, Niue, Norfolk, Argentina, Bolivia, Brazil, Chile, Colombia, ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay.

Note for taxes:
For most countries, you do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, France, Italy, and Spain), you may need to pay duties or VAT according to the corresponding levying rules. Freight should be paid by your side and customs clearance should be included to avoid being stuck in customs.

*The determination of taxes and fees charged is subject to interpretation by EU organizations.