Description
Shipping is discreet and will not have “Honey Play Box” or any other adult company name visible. Most orders ship within 1 business day. You must be at least 18 years of age to order from Honey Play Box. By use of this site you are confirming that you are 18 years of age or older.
Note: Because of covid-19, some hot sale items that under back order now, shipping will take more longer than usual, we apologize for the inconvenience.
For items that are not Realistic Butts
SHIPPING TO CONTINENTAL US
$7.99 flat rate shipping under $69. Free US Shipping on orders $69 & up.
SHIPPING TO ALASKA, HAWAII, PALAU, PUERTO RICO
$34.99 flat rate shipping.
SHIPPING TO CANADA, MEXICO
$34.99 flat rate shipping.
SHIPPING TO EUROPE
$20 USPS shipping under 1 lb, $30 if it is over 1 lb.
$9.99 for standard shipping under 1 lbs, $14.99 if it is 1-1.99 lbs and $19.99 if it is over 2 lbs. (from China warehouse)
SHIPPING TO UK
Please visit www.honeyplaybox.co.uk
SHIPPING TO ASIA
$9.99 for packages under 1 lb. $14.99 if it is over 1 lb.
SHIPPING TO REST OF THE WORLD
$20 for packages under 1 lb. $30 if it is over 1 lb.
For Realistic Butts
$6.99 for packages under 1lb, 7-15 days
$14.99 for 1lb-4.99lb, 7-15 days
$59.99 for 5lb-7.99lb, 7-15 days
$69.99 for 8lb-10.99lb, 7-15 days
$79.99 for 11lb-13.99lb, 7-15 days
$89.99 for 14lb-16.99lb, 7-15 days
$99.99 for 17lb-19.99lb, 7-15 days
$119.99 for 20lb-25.99lb, 7-15 days
$129.99 for 26lb and up, 7-15 days
Important Shipping Information
Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.
International Returns
Currently, we are located in the U.S. If you are an international buyer, please make sure your order is correct. Once we ship from our warehouse, we are unable to generate international returns for unopened items at the moment. Please ensure your items are what you want before checking out since we are unable to cancel international orders.
Return to Sender
Products returned to sender from failure to claim or bad addresses will be returned into inventory automatically and a store credit code emailed minus shipping costs.
Lost Packages
Honey Play Box is not liable for lost, misdirected, or stolen packages, although we are happy to help locate it to the best of our ability in the event that your package is not successfully delivered. A lost package is one that does not show confirmed delivery via the tracking number. If your tracking number shows the package as delivered, insurance will not cover the loss. If you have any issues receiving packages at your location, you should request a signature required service at checkout.
If your package's tracking number is showing as delivered but you have not actually received the package, you will have to follow up with the shipping company yourself. Please note that a missing package needs to be reported within 72 hours of confirmed (as per the tracking number) delivery has taken place. After 72 hours, retrieval may not be possible. It is assumed that the customer has provided a secure location for packages to be left. If security is an issue, please request the signature required service or provide a secure location for delivery.
To file a claim with the shipping company use these instructions:
USPS: https://www.usps.com/help/missing-mail.htm.
INTERNATIONAL ORDERS
* Lubes and liquid products cannot be shipped internationally. If you purchase a gift set with a lubricant, we will contact you to replace the item.
Honey Play Box is not responsible for any fees or taxes imposed by your country including but not limited to customs fees/tariff.
We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Please research ahead on the policy of the country you are shipping to.
RETURN POLICY
We want you to be happy with your purchase from Honey Play Box. If you aren't satisfied with your product, we want to help you find one you will love. Start by contacting us at info@honeyplaybox.com with your full name, order number, and shipping address.
For sanitary reasons, items must be brand new and unopened. Returns are only accepted if you made a mistake when placing the order. For malfunctions, please see our warranty policy. Please be sure to look for product dimensions and measurements before you purchase.
While we do not process exchanges or returns, if your order arrives damage or is defective upon receipt, we will grant an exchange of the same product from 10 days after it was delivered. Our toys are backed by a one year manufacturer's warranty, be sure to register your item within 14 of receiving your item to qualify for warranty replacement.
DO NOT send your product back to us unless you have received a Return Merchandise Authorization (RMA.) for an unopened item. An RMA can be obtained by sending us an email at info@honeyplaybox.com. If you send an opened product back to us without an RMA, it will be disposed of and no credit given. Absolutely no exceptions. Returned items are given back in store credit only minus shipping fees.
All discounted and sale items are non-refundable and cannot be returned.
Shipping fee is non-refundable.
Defective Products: Contact us to learn about how to troubleshoot the problem. Be sure to include your order number and we will assist you as soon as possible.
▷ Material: Medical grade silicone+ABS
▷ Length: 12" Width of 1st End: 1.35" Width of 2nd End: 1.18"
▷ Romote control size:3.03*1.26"
▷ Weight:1 lb
▷ Noise index:<50db
▷ Use time:1-2 hours
▷ Battery Type: lithium battery
▷ Battery Capacity:800mAh
▷ Waterproof
▷ Rechargeable:USB Magnetic Charging
Damaged Replacement Policy
At The Rosetoy, we stand by the quality of our products and offer a straightforward warranty to ensure your satisfaction.
Basic Warranty Coverage:
- Warranty Period: Our warranty covers products for 180 days from the date of purchase. (*Free gifts, gift cards, consumables,clearance product are not applied for this pocily.)
- Replacement Only: If your product is damaged within the warranty period, we offer a replacement rather than a repair.
- Proof Required: To process your warranty claim, it's important to provide pictures or a video illustrating the problem to the product. This helps us verify the issue and expedite the replacement process. Attaching your order number, SKU of the defective item, and a brief description of the problem in the Email, that would be deeply appreciated from us.
How to File a Warranty Claim:
- Contact Us: Reach out to our customer service team at service@the-rosetoy.com.
- Submit Proof: Include a video of the damaged product along with your purchase details in your email.
- Product Replacement: After confirming the issue, your problem product will be replaced with the same item. (*Including but not limited to the same sku, the same color, the same specification, if the product is out of stock, we will ask for your patience and understanding, the same value of the replacement is allowed.)
Important Notes:
- Warranty coverage applies only to damages that are not due to misuse or normal wear and tear.
- The Rosetoy reserves the right to determine the eligibility of warranty claims and may request additional information as needed.
Thank you for choosing The Rosetoy. We're here to ensure your experience is nothing short of excellent!
Price Guarantee Policy
Price Adjustment Policy at The Rosetoy
At The Rosetoy, we want you to feel confident in your purchases. If you find that the list price of an item you bought from us drops within 30 days of your purchase, we're happy to offer a price adjustment!
How It Works:
- If the price of the same item (in the same size, color, etc.) drops within 30 days of your purchase and the item is still available in the same country or region, we'll refund you the difference.
- Please note that promotional items, clearance items, or items no longer available may not be eligible for a price adjustment.
Important Details:
- Your order shipment won’t be delayed or affected by a price adjustment request.
- Fees, such as shipping costs, are not included in the price adjustment calculation.
- The Rosetoy reserves the right to interpret and modify this policy, and we may deny price adjustments at our discretion.
How to Request a Price Adjustment:
Simply reach out to our customer service team at service@the-rosetoy.com to request a price difference refund.
Thank you for shopping with The Rosetoy!
Discreet Packaging
DISCREET PACKAGING
Preserving Your Privacy: Our 100% Secrecy Packaging Solution. We understand the importance of protecting your privacy. With our discreet packaging, your order will arrive without any markings on the back or side of the shipment, ensuring complete confidentiality. Rest assured, there will be no explicit or suggestive words related to the contents. Your privacy is our priority, and we take every measure to ensure your satisfaction and peace of mind.
PAYMENT & SECURITY
Please be assured that your payment information is processed with the utmost security. We do not retain credit card details nor have access to your credit card information. Additionally, our anonymization service enables you to place orders, receive coupons, and check order status without the requirement of logging in.