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Description
Damaged Replacement Policy
At The Rosetoy, we stand by the quality of our products and offer a straightforward warranty to ensure your satisfaction.
Basic Warranty Coverage:
- Warranty Period: Our warranty covers products for 180 days from the date of purchase. (*Free gifts, gift cards, consumables,clearance product are not applied for this pocily.)
- Replacement Only: If your product is damaged within the warranty period, we offer a replacement rather than a repair.
- Proof Required: To process your warranty claim, it's important to provide pictures or a video illustrating the problem to the product. This helps us verify the issue and expedite the replacement process. Attaching your order number, SKU of the defective item, and a brief description of the problem in the Email, that would be deeply appreciated from us.
How to File a Warranty Claim:
- Contact Us: Reach out to our customer service team at service@the-rosetoy.com.
- Submit Proof: Include a video of the damaged product along with your purchase details in your email.
- Product Replacement: After confirming the issue, your problem product will be replaced with the same item. (*Including but not limited to the same sku, the same color, the same specification, if the product is out of stock, we will ask for your patience and understanding, the same value of the replacement is allowed.)
Important Notes:
- Warranty coverage applies only to damages that are not due to misuse or normal wear and tear.
- The Rosetoy reserves the right to determine the eligibility of warranty claims and may request additional information as needed.
Thank you for choosing The Rosetoy. We're here to ensure your experience is nothing short of excellent!
Price Guarantee Policy
Price Adjustment Policy at The Rosetoy
At The Rosetoy, we want you to feel confident in your purchases. If you find that the list price of an item you bought from us drops within 30 days of your purchase, we're happy to offer a price adjustment!
How It Works:
- If the price of the same item (in the same size, color, etc.) drops within 30 days of your purchase and the item is still available in the same country or region, we'll refund you the difference.
- Please note that promotional items, clearance items, or items no longer available may not be eligible for a price adjustment.
Important Details:
- Your order shipment won’t be delayed or affected by a price adjustment request.
- Fees, such as shipping costs, are not included in the price adjustment calculation.
- The Rosetoy reserves the right to interpret and modify this policy, and we may deny price adjustments at our discretion.
How to Request a Price Adjustment:
Simply reach out to our customer service team at service@the-rosetoy.com to request a price difference refund.
Thank you for shopping with The Rosetoy!
Discreet Packaging
DISCREET PACKAGING
Preserving Your Privacy: Our 100% Secrecy Packaging Solution. We understand the importance of protecting your privacy. With our discreet packaging, your order will arrive without any markings on the back or side of the shipment, ensuring complete confidentiality. Rest assured, there will be no explicit or suggestive words related to the contents. Your privacy is our priority, and we take every measure to ensure your satisfaction and peace of mind.
PAYMENT & SECURITY
Please be assured that your payment information is processed with the utmost security. We do not retain credit card details nor have access to your credit card information. Additionally, our anonymization service enables you to place orders, receive coupons, and check order status without the requirement of logging in.
Customer Reviews
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